Lisa D. Jones
1927 Monroe Street, San Diego, CA 92116
(619) 709-6238, LDCJones@yahoo.com
Administrative - Operations - Management, trainer, Presenter
Highly organized professional with superb computer skills who is able to train others.
A self motivated, goal-oriented professional with superb organization skills. An energetic and educated leader with a background of success. Exceptional communicator. Easily develops very strong rapport with others. Skilled in organization, training, teaching, and making presentations before large groups. Knowledge of Spanish, both written and oral. Thorough knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Outlook, Access, Project, and Visio. Member of the American Society of Trainers and Developers (ASTD.)
KEY LEADERSHIP ABILITIES
* Highly skilled organizer
* Experienced in making oral presentations
* Knowledgeable about training/ teaching
* Expert in Microsoft Office applications
* Able to write manuals and policies
* Strong at monitoring & follow-through
* Capable of providing strong leadership
* Proficient in organizing orderly procedures
Master’s Degree, National University, San Diego, CA 2003
* Cross Cultural Education
Bachelor of Arts Degree, San Diego State University, San Diego, CA 1999
* Social Science; emphasis in environment
* American Indian Studies minor
Associate of Arts Degree, Mesa community College, San Diego, CA 1995
* Liberal Arts
Time Warner Cable 2008 – 2010
The second-largest cable company in the U.S., providing cable, Internet service and digital phone solutions to more than 14 million customers.
Senior Learning Specialist
Reported to Manager of Learning and Development. Responsible for curriculum development and revision, application of curriculum in the training environment, measuring success of training initiatives, and delivery of corporate mandated in-house training.
Primary Challenges: (1) Develop curriculum specifically catering to the adult learner; (2) Deliver training within a scheduled timeline to prepare new staff for Call Center positions; (3) Ensure that in-house employees meet and exceed customer service expectations through new service and sales techniques.
Leadership Actions and Significant Results:
* Training room was not structured for group learning or one-on-one instruction when needed; Result: Reorganized tables and computers into pods to facilitate more group learning as well as provide more room for instructor to assist when needed. Director of Learning and Development and Learning and Development mangers all commented on the success of this.
* New hire training classes that involve billing and order entry instruction did not cater to all types of learners; Result: Created new, interactive group activities to aid in assessing skill set, also imbedded the creation of job aids for use during instruction. Participants have stated how well this provided them with a hands-on learning experience.
* After regionalization, all regional training materials needed to be revised for the San Diego market. Result: Edited the material for content, grammar, and spelling, and incorporated product and service codes, pricing, and packaging information.
ExecUTrain of San Diego, CA 2000-2001, 2008
Company specializes in providing high quality software learning solutions in more than 230 locations and 35 countries worldwide. Customer base includes leading international companies.
Standard Desktop Applications Instructor / Trainer
Reported to the General Manager, San Diego. Responsible for conducting software classes of up to 20 adults covering Microsoft Office applications.
Primary Challenges: (1) Master software application to be taught; (2) Develop rapport with adult students, (3) Make the training enjoyable to assure future business.
Leadership Actions and Significant Results:
* 81-year-old class-member, running his local senior center, needed to learn Excel software; Result: Congratulated me on a job well done, and reported same to ExecUTrain management.
* Two ladies working for an insurance agency, needed Microsoft Visio 10 training, indicated an expectation of a boring and mundane class; Result: At the conclusion, both praised my style, and scored me at 100%.
* Kyocera employee needed to learn Excel in order to enhance his job function; Result: Conducted after-class training specifically designed for his job requirements; received rave review.
* Pharmaceutical sales representative needed to learn spreadsheet software; Result: Received a 100% score and a request to attend my advanced Excel class.
Greater San Diego Academy Homeschool, Jamul, CA 2004-2007
State-funded alternative education program designed to assist parents who homeschool their children to meet state required test scores on various subjects.
Reported to the Director. Responsible for working with parents to improve their teaching techniques.
Primary Challenges: (1) Developed and conducted formative assessments of up to 30 students in order to determine learning goals; (2) Provided homeschooling planning on instruction and assessment in grades 0 through 12; (3) Designed strategies and guided lesson plan development for parents; (4) Evaluated student work and proctor state standardized testing (STAR); and (5) Maintained up to 30 student portfolios.
Leadership Activities and Significant Results:
* Parents expressed strong need for teaching writing; Result: Conducted 1:1 training with parents, whose students subsequently demonstrated improved writing skills as shown on standardized testing.
* Isabel, a 2nd grader, was struggling with reading & spelling and not receiving sufficient help at home; Result: Created a Word Wall visual aid which led to improved writing and spelling skills.
* Worked with a frustrated mother whose 16-year-old Autistic son struggled academically and socially; Result: Transferred to traditional school, obtained needed help, which also enhanced his social skills.
Lakeside Union, La Mesa/Spring Valley, Jamul-Dulzura School Districts 2002-2004
Reported to the Principal. Responsible for filling-in for teachers as a substitute during illness or absence.
* Asked by several teachers to return to the same classroom when a substitute was needed again.
* Observed by several school principals who commended on how impressed they were with my ability to teach.
Pacific Data Vision, San Diego, CA 2001-2002
Start-up company that specialized in providing instant voice messaging and documentation applications. Technology platform allowed wireless carriers to offer enhanced services that increased mobile user productivity.
Reported to the CFO. Responsible for providing customer training on the use of the Skylog technology at the customer site. Created Skylog account, trained customers on log-in procedures, conducted testing.
* Wrote a skeleton Training Manual specifically designed to add on sections as the company grew and additional needs became apparent.
* Regularly conducted “Train-the-Trainer” session consisting of Trainers of client companies; Result: Received numerous accolades for training ability.